Refund policy

Return and Refund Policy

Last updated: July 30, 2026

Thank you for shopping with E&T Outfitters. Each item is produced specifically for your order through our print-on-demand fulfillment process. Please review product descriptions, sizing information, colors, and shipping details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

Contact us within 30 days of delivery if your item arrives damaged, defective, misprinted, or different from what you ordered.

Email etoutfittersco@gmail.com and include:

Your name
Order number
A description of the problem
Clear photographs showing the item and the issue
A photograph of the shipping label when requested

After reviewing the information, we may provide a replacement or refund when the claim is approved. Do not return an item unless we provide return instructions.

Incorrect Size, Color, or Item Selected by the Customer

Because our products are made to order, we do not accept returns, exchanges, or refunds when:

The customer ordered the wrong size
The customer selected the wrong color
The customer entered an incorrect shipping address
The customer changed their mind
The customer no longer wants the item

Please review the size chart and all order information carefully before checkout.

Order Changes and Cancellations

We will try to help, but we cannot guarantee changes or cancellations after the order has been submitted for production. Once production begins, the order cannot normally be changed or canceled.

Returns

Approved returns must be authorized by E&T Outfitters before they are mailed.

Items sent back without prior approval may not be accepted or refunded.

When a return is approved, the item must generally be:

Unworn and unused
Unwashed
In its original condition
Free from stains, odors, pet hair, and other damage
Accompanied by proof of purchase

Unless the item was damaged, defective, misprinted, or incorrect because of our error, the customer is responsible for approved return-shipping costs.

Original shipping charges are generally nonrefundable.

Refunds

We will notify you after reviewing an approved claim or receiving and inspecting an approved return.

When a refund is approved, it will be issued to the original payment method. Your bank or credit-card company may require additional time to process and post the refund.

Sale and Final-Sale Items

Items specifically marked as final sale are not eligible for return or exchange unless they arrive damaged, defective, misprinted, or incorrect.

Gift Cards

Gift cards are nonrefundable except where required by law.

Lost or Delayed Packages

Delivery dates are estimates and are not guaranteed.

If tracking shows that a package is delayed, lost, or delivered but you cannot locate it, contact us at etoutfittersco@gmail.com. We will review the order and help determine the appropriate next step.

E&T Outfitters is not responsible for delays caused by carriers, weather, incorrect addresses, customs, or circumstances outside our control. This does not affect any rights available under applicable law.